Let customers speak for us
Frequently Asked Questions
What is Salaams lifetime warranty?
All Salaam Gallery jewelry is covered with a Lifetime Warranty against any rust or tarnish, including manufacturing defects and color fading.
Our Jewelry is made from real 18-karat gold plating, pure stainless steel fills.
Jewelry must be treated with care. Broken jewelry or scratches over time does not warrant a lifetime warranty.
If you run into any issues pertaining to color fading or rusting, please reach out to us and we will replace your item for free using our Salaam Gallery warranty procedures.
Tracking number confirmations are sent to the customer via email. The customer will be responsible to track and monitor the delivery. Once shipped, Salaam Gallery does not cover items lost/stolen.
What is your return policy?
All stock inventory items can be refunded if return is requested within 7 days. Custom orders and MTO (made-to-order) items are non-refundable.
E-mail info@salaam.gallery to confirm approved return.
If approved, return the item to the shipping address in our store details. Please note, the customer will be responsible for the return shipping fee.
Refunds will be credited to the customer's payment method upon receipt of the returned items at our facility.