Refund policy
RETURN & REFUND POLICY
ELIGIBLE RETURNS
Only in-stock inventory items are eligible for return.
Return requests must be submitted within 7 days of delivery, based on the carrier’s delivery confirmation.
Customers may contact us at any time within the 7-day return window, as long as the request is submitted within 7 days of confirmed delivery.
Once a return request is received within this window, the request will be time-stamped and honored, even if the review or approval process takes additional time.
Customers do not need to email multiple times to remain eligible, as long as the initial request was submitted within the return window.
Requests submitted after the 7-day window will NOT be eligible for return or refund.
Custom orders and MTO (Made-To-Order) items are final sale and non-refundable.
All returned items must be:
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Unworn, unused, and in original condition
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Returned in their original packaging, including all inserts and protective materials
Items that show signs of wear, damage, alteration, or are missing original packaging will not be accepted and will be returned to the customer at their expense.
NON-RETURNABLE ITEMS
The following are not eligible for returns or refunds:
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Custom orders
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Made-To-Order (MTO) items
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Sale or promotional items (unless otherwise stated)
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Items returned outside the 7-day window
RETURN APPROVAL PROCESS
To initiate a return, customers must first email salaamgallery@gmail.com to request approval.
Returns sent without prior approval will not be accepted.
If approved, customers will receive return instructions and must ship the item back to the return address listed in our store details.
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Salaam Gallery is not responsible for items lost in transit during return shipping.
REFUND PROCESSING
Once the returned item is received and inspected at our facility, approved refunds will be issued to the original payment method used at checkout.
Refunds are processed within 5–10 business days after inspection. Please allow additional time for your financial institution to reflect the refund.
Original shipping fees are non-refundable.
DAMAGED OR DEFECTIVE ITEMS
If an item arrives damaged or defective, customers must contact us within 24 hours of delivery and provide clear photos of the item and packaging.
In verified cases of damage during shipment, refunds or replacements may be considered, including for Custom and MTO items, at the sole discretion of Salaam Gallery.
Failure to report damage within 24 hours may result in the claim being denied.
FINAL SALE & POLICY ENFORCEMENT
Salaam Gallery reserves the right to refuse returns that do not meet the conditions outlined above.
All policies are enforced as written. Submitting an order constitutes acceptance of these terms.
IN-PERSON EVENTS, CONFERENCES & POP-UP SHOPS
All purchases made at conferences, pop-up shops, markets, or in-person events are final sale.
Returns, refunds, or exchanges are not available for in-person purchases. Items are inspected and confirmed at the time of sale.
In rare special circumstances, a resolution may be considered at our discretion. Any exception is evaluated on a case-by-case basis and is not guaranteed.